We can’t know everything, but we can define what we know and what we don’t know and educate our clients and peers as to those boundaries.
Our goal is to increase value for all stakeholders. That includes our clients, our staff, and the Company. Our values, performance, and communication should be a reflection of the clients success. We either grow together, or we don’t grow at all.
Say what you are going to do and do what you say. If our clients are calling us for a status update on their case, then we haven’t been communicating effectively. We help our clients first by understanding their needs and then providing a vision that shapes their potential over the next 5 years.
We can’t know everything, but we can define the limits of what we can predict and educate our clients and peers as to those boundaries. Understanding what you don’t know and what you can’t control is the first step to resolving conflict and providing stability.
Education, Diligence, Quality
Follow though with clients and expect your clients to do the same. Maintain exeptional standards for quality. This usually comes in the form of your writing. Expect that every writing you produce to be exhibit A in some form of public forum. If you want to learn something new, then help us allow you to develop a path towards that goal. If that means time, then take the time. If that means classes, then allow us to help you get the resources in place that you need in order to meet your goals.
Litigation, which makes up the majority of our practice, is what is known as an unanticipated transaction cost. Rarely does anyone engage in an activity with the expectation or budget to account for having a lawsuit associated with that activity. The net result is that we work in a stressful work environment both in the day to day adversarial context and in educating and managing our clients. It’s vital that we recognize that when we interact with our peers. Seek support and give support.
Our objective is to ensure the growth and success of all stakeholders. We define our stakeholders as shareholders, employees, and clients. Everyone participates in our continued success.
We ensure the success of our clients through education, setting and managing expectation, and execution. Client success is not simply a ruling on a motion or trial. Our goal is to educate our clients about their options so they can make an educated decision on how to proceed. Engaging our firm doesn’t assure an outcome, but it does insure that the client will be able to participate in a transaction or litigation process with guidance and expertise. Our responsibility is execution.
We believe in a family-like environment where everyone can offer input. We also support a strong work-life balance. Our financial compensation is based on the shared success of all stakeholders.
Shareholders are last for a reason. As the practice grows, the number of shareholders is expected to increase. The shareholder’s objective is make our business sustainable, while maintaining a healthy work-life balance.
At it’s core, the firm is about people.
People come to us with issues that need a resolution. In many instances, we don’t have the tools or the resources to help those people. At that point, it is our job to inform people of their options and provide them with a better understanding of the situation. Sometimes we find the right resources for the client. Other times we inform our client that there really aren’t any desirable options. We are honest with our client under all circumstances.
Where we can add value, our job is to first educate, then execute. There is rarely 100% certainty with any litigation or transactional matter, but through educating our clients, we can help them understand the process. The second and last step is execution with skill and precision. Technically, this what clients pay us to do.